Erxes

Open Source

Open source CRM + marketing + help desk all-in-one. Self-host free.

Generous Free TierOpen Source

Free plan checked against Erxes's pricing page on 2 September 2026. Re-checked monthly.

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About Erxes

Erxes is an open source experience operating system that bundles CRM, marketing automation, help desk, and more into a single platform. Self-host the entire suite for free.

All-in-One Open Source

Instead of paying for separate CRM, email marketing, live chat, and help desk tools, Erxes combines them all. The trade-off is complexity: setting up and maintaining a self-hosted instance requires technical expertise.

What You Get

CRM - Contact management, deal pipelines, and activity tracking
Marketing automation - Email campaigns, SMS, and automated workflows
Help desk - Ticketing system with SLA management
Team inbox - Shared inbox for customer conversations
Forms and popups - Lead capture tools for your website
Knowledge base - Self-service help center for customers
Segments - Group contacts and companies by behavior and properties

What to Know

Erxes is powerful but complex. Documentation has gaps, and the learning curve is steep. It is best suited for technical teams who want to replace multiple paid tools with a single self-hosted platform.

Key Features

CRM

Marketing automation

Help desk

Forms & popups

Knowledge base

Team inbox

Segments

Automations

Pros & Cons

All-in-one platform

Open source

Replaces multiple tools

Complex to set up

Documentation gaps

Steep learning curve

The free plan in practice

What you can actually do on Erxes's free plan (Unlimited if self-hosted), where it stops, and when it's worth paying.

What you can do free

CRM
Marketing automation
Help desk
Forms
Knowledge base
Team inbox

Where it stops

Self-hosting required
Complex setup

When to upgrade to a paid plan

Erxes is open source, so self-hosting is free and unlimited. The only reason to pay is convenience: choose a hosted or cloud option when you'd rather not run and maintain it yourself, or need official support.