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Erxes

Open Source

Open source CRM + marketing + help desk all-in-one. Self-host free.

Generous Free TierOpen Source
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About Erxes

Erxes is an open source experience operating system that bundles CRM, marketing automation, help desk, and more into a single platform. Self-host the entire suite for free.

All-in-One Open Source

Instead of paying for separate CRM, email marketing, live chat, and help desk tools, Erxes combines them all. The trade-off is complexity: setting up and maintaining a self-hosted instance requires technical expertise.

What You Get

  • CRM - Contact management, deal pipelines, and activity tracking
  • Marketing automation - Email campaigns, SMS, and automated workflows
  • Help desk - Ticketing system with SLA management
  • Team inbox - Shared inbox for customer conversations
  • Forms and popups - Lead capture tools for your website
  • Knowledge base - Self-service help center for customers
  • Segments - Group contacts and companies by behavior and properties

What to Know

Erxes is powerful but complex. Documentation has gaps, and the learning curve is steep. It is best suited for technical teams who want to replace multiple paid tools with a single self-hosted platform.

Key Features

CRM
Marketing automation
Help desk
Forms & popups
Knowledge base
Team inbox
Segments
Automations

Pros & Cons

All-in-one platform
Open source
Replaces multiple tools
Complex to set up
Documentation gaps
Steep learning curve

The free plan in practice

What you can actually do on Erxes's free plan (Unlimited if self-hosted), where it stops, and when it's worth paying.

What you can do free

  • CRM
  • Marketing automation
  • Help desk
  • Forms
  • Knowledge base
  • Team inbox

Where it stops

  • Self-hosting required
  • Complex setup

When to upgrade to a paid plan

Erxes is open source, so self-hosting is free and unlimited. The only reason to pay is convenience: choose a hosted or cloud option when you'd rather not run and maintain it yourself, or need official support.

Tags

Open SourceSelf-Hosted

Also replaces

Salesforce
Salesforce
Intercom
Intercom

Free Plan Details

Free Plan
Free TierGenerous Free Tier
User LimitUnlimited if self-hosted
Open Source

Company Info

Founded2018

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