Tidio

Freemium

Live chat + chatbot + email in one tool. 50 chats/month free.

Limited Free Tier

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About Tidio

Tidio combines live chat, chatbots, and email marketing in one platform. The free plan includes 50 live chat conversations per month and unlimited chatbot interactions.

What You Get on the Free Plan

50 live chat conversations per month - Handle up to 50 customer chats
Unlimited chatbot conversations - Automate common questions
Email marketing - Send up to 500 emails per month
Visitor tracking - See who is on your site in real time
Shopify and WordPress integrations - Easy installation on popular platforms
Mobile app - Respond to customers from your phone

What to Know

The 50 live chat conversation limit means Tidio's free plan is best for low-traffic sites. The chatbot feature is the real value: set up automated responses for common questions to handle unlimited inquiries without counting against your live chat quota.

Key Features

Live chat

Chatbots

Email marketing

Visitor tracking

Ticketing

Analytics

Shopify integration

Pros & Cons

Easy setup

Good chatbot builder

Shopify integration

50 conversation limit

Can get expensive

Branding on free plan

The free plan in practice

What you can actually do on Tidio's free plan (50 conversations/month), where it stops, and when it's worth paying.

What you can do free

50 live chat conversations/month
Unlimited chatbot
Email marketing
Visitor tracking
Mobile app

Where it stops

50 conversation limit
Limited chatbot flows
Tidio branding

When to upgrade to a paid plan

Stay on the free plan while you're comfortably under the free plan's limit (50 conversations/month). It's worth moving to a paid plan once you consistently bump into that ceiling, need to remove branding, or want features the free tier holds back.