Chatwoot

Chatwoot is an open source customer engagement platform that serves as a free alternative to Intercom. It supports live chat, email, social media, and API channels in a single shared inbox.

What You Get

• Live chat widget - Add a chat widget to your website
• Shared inbox - Manage conversations from chat, email, and social media in one place
• Social media integration - Connect Facebook, Twitter, WhatsApp, and more
• Chatbot - Build simple automation flows
• Knowledge base - Create help articles for self-service support
• Canned responses - Save and reuse common replies
• Team collaboration - Assign conversations, add notes, and mention teammates
• Reporting - Track response times, resolution rates, and agent performance

What to Know

Self-hosting is free with no limits. The cloud version has a free tier with limited agents. Chatwoot is actively developed and has a growing community. The feature set is competitive with paid tools like Intercom and Zendesk.