Chatwoot
Open SourceOpen source customer support. Live chat, email, social media in one inbox.
About Chatwoot
Chatwoot is an open source customer engagement platform that serves as a free alternative to Intercom. It supports live chat, email, social media, and API channels in a single shared inbox.
What You Get
- Live chat widget - Add a chat widget to your website
- Shared inbox - Manage conversations from chat, email, and social media in one place
- Social media integration - Connect Facebook, Twitter, WhatsApp, and more
- Chatbot - Build simple automation flows
- Knowledge base - Create help articles for self-service support
- Canned responses - Save and reuse common replies
- Team collaboration - Assign conversations, add notes, and mention teammates
- Reporting - Track response times, resolution rates, and agent performance
What to Know
Self-hosting is free with no limits. The cloud version has a free tier with limited agents. Chatwoot is actively developed and has a growing community. The feature set is competitive with paid tools like Intercom and Zendesk.
Key Features
Pros & Cons
The free plan in practice
What you can actually do on Chatwoot's free plan (Unlimited if self-hosted), where it stops, and when it's worth paying.
What you can do free
- Unlimited agents
- All channels
- Chatbot
- Reports
- Automations
- API access
Where it stops
- Self-hosting required for free
- Cloud free plan limited
When to upgrade to a paid plan
Chatwoot is open source, so self-hosting is free and unlimited. The only reason to pay is convenience: choose a hosted or cloud option when you'd rather not run and maintain it yourself, or need official support.
Categories
Tags
Also replaces
Related Tools
Crisp
Customer messaging with live chat and shared inbox. Free for 2 agents.
Tawk.to
100% free live chat with unlimited agents and chat history. Forever free.
Erxes
Open source CRM + marketing + help desk all-in-one. Self-host free.
Something outdated or missing? Let us know