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Crisp

Freemium

Customer messaging with live chat and shared inbox. Free for 2 agents.

Generous Free Tier
Crisp website screenshot

About Crisp

Crisp is a customer messaging platform that combines live chat, a shared inbox, and a knowledge base in one tool. The free plan covers 2 agents, making it an excellent starting point for startups that want to talk to their first users.

Talk to Your Users from Day One

Adding Crisp to your site takes one line of code. Once installed, visitors can message you in real time, and you can respond from the web app or Crisp's mobile apps. The shared inbox means your co-founder sees the same conversations.

What You Get on the Free Plan

  • 2 agent seats - Enough for a founding team
  • Website chat widget - Customizable chat widget with online/offline modes
  • Mobile apps - Respond to customers from iOS and Android
  • Shared inbox - All conversations in one place for your team
  • Contact form - Collect messages when you are offline
  • Notifications - Get alerted when new messages arrive

Beyond the Free Plan

The free plan does not include chatbots, automations, or integrations (Slack, email, etc.). These require the Pro plan at $25/month per workspace. But for a new product with a small team, the free tier covers the essentials.

Key Features

Live chat widget
Shared inbox
Chatbot builder
Knowledge base
CRM
Campaigns
Video calls
Co-browsing

Pros & Cons

Generous free plan
Modern, clean UI
Good mobile apps
Video chat included
Chatbot requires paid plan
Limited automation on free plan
Can get pricey for larger teams

Tags

Generous Free TierStartup Friendly

Also replaces

Free Plan Details

Free Plan
Free TierGenerous Free Tier
User Limit2 agents
Open Source

Free plan includes:

  • 2 agent seats
  • Website chat widget
  • Mobile apps
  • Shared inbox
  • Contact form
  • Notifications

Limitations:

  • 2 agent limit
  • No chatbot on free plan
  • Limited integrations

Company Info

Founded2015

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