Freshdesk

Freshdesk by Freshworks is a help desk platform with ticketing, a knowledge base, and team collaboration tools. The free plan supports up to 2 agents with basic ticket management.

What You Get on the Free Plan

• 2 agents - Two team members can manage tickets
• Email ticketing - Convert customer emails into trackable tickets
• Knowledge base - Create help articles for self-service
• Ticket dispatch - Route tickets based on rules
• Team collaboration - Internal notes and mentions on tickets
• Reporting - Basic ticket analytics and trends

What to Know

The free plan is limited to email-based ticketing (no phone or chat). Automations, SLA management, and advanced reporting require paid plans starting at $15/agent/month. For a small team handling customer emails, the free plan covers the basics.