Freshdesk

Freemium

Free help desk for 2 agents. Ticketing, knowledge base, and reporting.

Generous Free Tier

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About Freshdesk

Freshdesk by Freshworks is a help desk platform with ticketing, a knowledge base, and team collaboration tools. The free plan supports up to 2 agents with basic ticket management.

What You Get on the Free Plan

2 agents - Two team members can manage tickets
Email ticketing - Convert customer emails into trackable tickets
Knowledge base - Create help articles for self-service
Ticket dispatch - Route tickets based on rules
Team collaboration - Internal notes and mentions on tickets
Reporting - Basic ticket analytics and trends

What to Know

The free plan is limited to email-based ticketing (no phone or chat). Automations, SLA management, and advanced reporting require paid plans starting at $15/agent/month. For a small team handling customer emails, the free plan covers the basics.

Key Features

Ticketing

Knowledge base

SLA management

Automations

Reporting

Multi-channel

Self-service portal

Satisfaction surveys

Pros & Cons

Good free plan

Well-established product

Multi-channel support

2 agent limit

Limited customization on free plan

The free plan in practice

What you can actually do on Freshdesk's free plan (Up to 2 agents), where it stops, and when it's worth paying.

What you can do free

2 agents
Email ticketing
Knowledge base
Ticket trend report
Social media channels
Team collaboration

Where it stops

2 agent limit
No automations
Basic reporting only

When to upgrade to a paid plan

Stay on the free plan while you're comfortably under the free plan's limit (Up to 2 agents). It's worth moving to a paid plan once you consistently bump into that ceiling, need to remove branding, or want features the free tier holds back.