Freshsales

Freshsales by Freshworks is a CRM with built-in phone, email, and chat, so you can manage customer conversations without switching between tools. The free plan supports up to 3 users.

Communication Built In

Most CRMs require integrations for phone calls, email tracking, and live chat. Freshsales includes all three natively, making it one of the most complete free CRM options for teams that sell by phone or email.

What You Get on the Free Plan

• 3 users - Room for a small sales team
• Contact and account management - Organize leads, contacts, and companies
• Built-in phone - Make and receive calls directly from the CRM
• Built-in chat - Live chat widget for your website
• Email integration - Send and track emails without leaving the CRM
• Mobile app - Manage contacts and deals on the go

What to Know

The free plan does not include workflows, custom reports, or advanced automation. These require the Growth plan at $15/user/month. But for a team of 3 or fewer that wants phone, email, and chat in one tool, the free plan is genuinely useful.